English | Français
Medical Care in BCEligibilityEmergenciesGlossaryQuestions and Answers
Contact Us
Email: plines.victoria@aon.ca

Toll-free:1-877-388-7577

More

Questions and Answers



Why do I need health insurance when I'm in Canada?
Medical services in Canada can be very expensive. If you become sick or injured and need medical attention you may be unable to afford it if you don't have insurance. For example, a one-day stay in a hospital in Canada can cost $1,000 to $6,000. Health insurance makes sure you get the treatment you need without having a debt to repay.
 
back to top

 
 
I am an international student attending University of Victoria through a special program (i.e. exchange student) just beginning classes at University of Victoria. Is health insurance already covered as a part of my tuition or do I have to apply for it?
Medical Insurance is not included as a part of your University of Victoria tuition. University of Victoria has made arrangements so that you can purchase health insurance coverage. Please visit uvic.aon.ca where you can complete an application form and submit it online.
 
back to top

 
 
I am an international degree student (not an exchange student) attending University of Victoria to attain my degree. Is health insurance already covered as a part of my tuition or do I have to apply for it?
The University Student Society does have an "Extended Medical" plan that is part of your regular tuition. You must be enrolled in BC Medical Services Plan to qualify for this insurance. Please visit the BC Medical Services Plan web site for more information.
 
back to top

 
 
How much does the insurance cost?
The cost of the insurance is on this website. If you complete the information on the online application form, it will calculate the number of days coverage you need and the premium you will need to pay.
 
back to top

 
 
I am an international student at University of Victoria wishing to apply for University of Victoria International Student Insurance. You accept only Visa and MasterCard. As I am an international student, I am not entitled to a Canadian Visa card. So, I am not able to pay by credit card. Is there an alternate method of payment available?
We can process international cards. If you wish to pay by cash, cheque or debit card, you will need to attend either an orientation session on the University of Victoria campus or visit the Aon office once you arrive in Canada.
 
back to top

 
 
Should I apply for Aon insurance before or after I apply for BC Medical Services Plan (MSP) coverage?
Aon's insurance coverage will apply for the first three months you are in Canada. If you have a student visa that is valid for six months or more, you must purchase BC medical insurance. There is a waiting period of three months. Aon's insurance covers the three-month waiting period. If you purchase Aon's insurance before you arrive in Canada, it will take effect the day you leave your home country to travel to BC. You should apply for BC medical insurance (MSP) as soon as possible after you arrive in BC.
 
back to top

 
 
Can my family members get coverage?
Yes, your Spouse and child(ren) can get coverage
 
back to top

 
 
Do I get a document that shows I have purchased this insurance?
Yes, a complete policy along with a card that you should put in your wallet will be emailed to you. It will have your policy number on it as well as a telephone number to call if you need to be hospitalized.
 
back to top

 
 
What if I don't receive my insurance documents?
You should receive your documents within a week of submitting your application. If you haven't received them, please send an email to plines.victoria@aon.ca.
 
back to top

 
 
I signed up for the Aon insurance program before I left home. I still haven't received an insurance card or any other printed materials from Aon. Can you let me know when I will receive them?
Please send an email to plines.victoria@aon.ca to let us know that you haven't received any documents. We'll check our electronic applications to ensure we've received your application and then we will process it. If you don't receive any documents electronically within five days after sending us an email, please call our Personal Lines department at 1-877-388-7577.
 
back to top

 
 
I've changed my address since I applied for Aon insurance and I haven't received any papers yet. How do I make sure you have my new address?
You can email your new address to plines.victoria@aon.ca and we will process the change and email your documents to your email address.
 
back to top

 
 
When am I covered?
Your policy will have an "effective" date on it. This is the date that you're covered from. If you buy your policy online from your home country, your coverage will begin the day you leave your home country to travel to BC.
 
back to top

 
 
What if I need to see a doctor?
If you need to see a doctor because you are sick or injured, be sure to contact OneWorld Assist to initiate a claim. Describe the reason for your visit and the diagnosis that the doctor gave you about your illness or injury and submit your original receipts along with the completed claims forms.
 
OneWorld Assist’s toll-free number is 1-800-663-0399.
 
back to top

 
 
If I cancel my policy before the end date, will I receive a refund of the premium I pay?
Contact plines.victoria@aon.ca to let us know when you want to cancel the policy. There may be a refund available based on how many days your policy has been in force. There is always a $25 administration charge.
 
back to top

 
 
Can I change the end date of my policy if I need the insurance longer?
Contact plines.victoria@aon.ca at least 10 days prior to the end date of your current policy to see if this will be possible.
 
back to top